Customer feedback has been brilliant proving that even in debt collection we can provide a world class customer service. Thanks so much for your hard work, you have no idea how big a part you have played.
Himsworth Consultancy are the best consultants I have had the pleasure to work with. They are able to engage and influence at all levels in order to achieve the desired results. They make you think about improvements not only to process but also to the way in which you can best manage change.Beverly Stagg - Sales Manager - Bupa
I was overwhelmed by the positive response to the first week in our Customer Service Centre. “Absolutely fantastic”; “Inspiring” “Challenging” “It’s so simple everyone should be doing this”, “Himsworth Consultancy make it so easy” being just some of the initial reactions.David Palmer - Operations Director - E-ON
We engaged Himsworth Consultancy to help us address two significant business challenges - release capacity for growth and delivery of superior customer service. The outcome has been truly staggering … I have been very impressed by Himsworth Consultancy.David Mead - Chief Executive Officer - Chaucer
Himsworth Consulting helped us transform our mortgage sales process. The processing time improved incredibly, we eliminated all complaints and we now need less people to achieve an even better service.Ian Laurie - Underwriting Manager - HBOS
I can't believe how easy it all is once you know the inside secrets. I would have never discovered any of this on my own - like everyone else, I always thought improving supply chain performance was difficult. Well, it isn't.Scott Atkinson - Manager - TNT