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Process Mapping
Making changes to a system without truly understanding how the process is working today, and why it is working that way, can lead to costly mistakes. It can also create conditions in the system that make it difficult for staff to work effectively, drive dysfunctional behaviors and often creates waste in the flow of work. If you do not measure a process, you will not be able to manage it effectively and if you cannot manage a process, you cannot improve it.
Poor work design regularly costs organisations millions of pounds in lost revenue, efficiencies, overhead costs, and in profits and profitability. It has also been estimated that people working in organisations can waste about 15 – 20% of their time by re-doing things that are wrong, chasing things without result, querying incomplete instructions, doing other people’s jobs and so on.
At Himsworth Consultancy we believe that change should be based on knowledge. Process mapping enables us to clearly define the current processes in chart form, identifying the purpose of the system, customer demands and the organisationsal capability to meet them, problem areas such as bottlenecks, capacity issues, delays or waste, and most importantly, the root causes. Once identified, this knowledge provides the empirical foundation from which to develop solutions and redesign, and introduce new improved processes.
Process mapping enables an organisation to:
- Establish what is currently happening, how predictably and why
- Measure how efficiently the process and wider system is working
- Gather information to understand where waste and inefficiency exist and their impact on the customers and business
- Develop new improved processes to reduce or eliminate inefficiency
- Increase capacity, productivity, and capability to deliver what matters to customer;
- Optimising the number of staff required