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Performance Measurement
There is a well known saying that “you cannot learn without measures but you can measure without learning”. What gets measured and how measures are used is an integral part of an organisation’s culture. The growth of information systems over recent years has enabled companies to track and report performance information at multiple levels, down to departmental, team or individual level. The availability of this information leads people to assume that they are managing productivity and performance but in reality, most measures only serve to create a delusion of control. Very often these measures take up a large amount of a manager’s time and have no value in improving performance from the customers’ perspective, but instead are collated for internal use only.
At Himsworth Consultancy we have a different view of what constitutes a good measure. We believe that good measures should enable the organisation to learn and understand where and how to make changes to improve performance.
Our professionals will help you analyse and understand your organisation and define the pertinent measures that should be used to drive improvements and decision making. This incredibly powerful program will enable you to see your true business performance as it is actually viewed, from your customers’ perspective.
Some highlighted outcomes from the performance measurement program are:
- Understanding your organisations true purpose
- How to define and measure nominal value and what matters to your customers
- Defining new learning measures for your business
- Using good measures to uncover your real performance and capability
- Learning how to use measures for predictability (ideal for resource or demand planning)
- How to use measures to transform your project management and change processes
- Using measures to inform decisions and improvement
- The Law of Variation
Anyone wishing to improve and develop any area of their business performance will benefit from this powerful performance measurement program.