Himsworth Consultancy - Latest News

(27/01/2012) More than 100 major UK businesses have signed up to a government initiative that proposes asking for CVs without the name or the school details of candidates in order to remove the risk of discrimination during the applic...

(27/01/2012) Energy companies should follow the customer service example of supermarkets and introduce packaged deals, loyalty cards and money off incentives to satisfy existing customer and win the war for new ones. New research, conducted by Yo...

(27/01/2012) Management performance may be suffering due to workplace pressure created by the current economic climate. Almost half of middle managers feel that they are under "excessive pressure" at work, with o...

(20/01/2012) Many consumer technology firms are risking losing customers by failing to put sufficient emphasis on customer service. New reseach from Accenture reveals that over three quarters of customers of such technology firms are receiving &#...

(20/01/2012) British employee engagement remains critically low because employers are "barking up the wrong tree" and focusing on the wrong things. The Training Foundation's White Paper on employee engagement said while employ...

(20/01/2012) Employers risk a loss of productivity and falling retention levels if they don't do more to manage morale in the workplace. The warning by workplace psychologists OPP follows research from the Chartered Institute of Personnel and...

(13/01/2012) Companies are being warned against cutting back on their customer service budgets as the retail war for customers looks set to intensify in 2012 and price-sensitive customers are increasingly willing to switch suppliers for the best deals. ...

(13/01/2012) Implementing an official workplace policy for the Olympic Games will help avoid disruption this summer. Almost one-third of organisations have no plans to deal with disruption caused by this summer's London Olympics, despite the ...

(13/01/2012) Effective communication can help motivate employees during tough economic times, according to a HR industry body. Employers need to review staff communications about the economic pressures on pay in order to keep them motivated...

(06/01/2012) The changing personality of today's consumers means that businesses must introduce new strategies in order to improve customer service. New customer types have been created as a result of the recession with The Wall Street Journa...

(04/01/2012) More still needs to be done to encourage communication between businesses and their employees on sick leave. Fit notes have "nudged" managers to have conversations with staff on sick leave about their return to work b...

(16/12/2011) British businesses should apply systems thinking to their processes because they are losing billions per year as customers defect to companies that pr...

(19/12/2011) Businesses can improve employee performance by providing them with a clear path towards career progression. Research by the Chartered Management Institute (CMI) revealed that almost half of British employees are unhappy with their cu...

(19/12/2011) Employers should investigate the benefits of hiring ex-offenders if they are keen to improve performance. More than half of employers believe that they have an important role to play in helping ex-offenders back into the workpl...

(16/12/2011) European businesses are prioritising customer service - but despite these good intentions, customers are still not always satisfied. A new study of eight countries by managed networks and hosting company Easynet reveals that the majo...