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Business Analysis
At Himsworth Consultancy we believe there is a potential fortune hidden within every organisation and this can be uncovered through our unique and market leading business analysis. With a total commitment to results, our skilled professionals will analyse your organisation with a depth of analysis that most companies have never encountered before.
We pride ourselves on uncovering lost opportunities and our ground breaking analysis will uncover all of the key root causes that have been preventing you from fulfilling them. Some examples of our work are:
- The high street bank that uncovered over £4.3 Billion pounds of lost revenue just because they had designed their work the wrong way.
- The local authority who discovered that it actually took them over a year to service their customers when all of their targets stated they did it within 8 weeks.
- The utilities company who discovered that 79% of all calls coming into their business were avoidable and, that over 110 companies had not been billed even after 2 years of supply.
This incredibly powerful program will enable you to see your true business performance as it is actually viewed, from your customers’ perspective. Some headline areas that are covered in the business analysis are:
Voice of the Customer
- Why do your customers contact you?
- When do your customers contact you?
- How much of this contact is avoidable?
- How many opportunities are being missed?
- Are you delivering the service your customers want?
Operational Efficiency
- Staff utilisation - what do your staff do during their working day?
- What are the main reasons and causes of wasted activity?
- What is the impact on your current operational efficiency of these 'non-value' adding process elements?
Operational Effectiveness
- What is the impact of your current organisation design?
- What impact is your current IT platform having and is it designed against your organisational purpose?
- Does everyone have clarity of purpose and do they know what part they play in delivering against this?
Strategic Decision Making
- What impact have historical strategic decisions had?
- What are your future strategic proposals?
- Do you have a current change or improvement program running and what is its chance of success?
- What data has informed your strategy?
Day to Day Leadership
- What is your approach to leading the organisation?
- What are your key deliverables?
- What is your method to ensure quality is delivered and maintained?