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Adding Value
Value must be defined in customer terms. World Class organisations think of the customer transactions in terms of how well the customer is able to 'pull value' from the system - that is, get his or her needs met. The faster the 'pull' of value, the better the service and the lower the cost. To improve the value an organisation adds to their customers’, they must first learn what their value demands and activities are, then redesign against these removing any waste from the system.
The difficulty most organisations have is that they do not possess the skills to truly understand how to analyse their own business from a customers point of view and as such, invariably design processes and strategies from an interpretation of what they believe customers want and then impose their products or services on to their customers. This regularly costs organisations millions of pounds in lost revenue, efficiencies, overhead costs, and in profits and profitability. It has also been estimated that people working in organisations can waste astonishing amounts of their time by re-doing things that are wrong, dealing with complaints and chasing things without results. None of which add any value to the customer.
At Himsworth Consultancy, our professionals are experts in both Systems Thinking and Lean thinking methodologies and use these to achieve remarkable results for our clients. Our professionals possess hands-on experience, knowledge, exemplary credentials and results-oriented work ethic and are well equipped to operate in all business sectors. With an average of nearly two decades in senior operational roles and consulting, we understand what it takes to be the best and we work shoulder-to-shoulder with our clients to help them achieve their highest potential, grow competitive advantage and increase market share.
Anyone wishing to improve and develop any area of their business will benefit from our powerful counterintuitive approach.